Return and Refund Policy – Swift Transit Delivery

General Policy

Our Return and Refund Policy applies to all transport and logistics services provided by Swift Transit Delivery. Because we specialize in freight logistics and pet transport, direct returns or refunds do not apply once shipments or pets have been successfully delivered to their destination. However, in specific situations prior to completion, partial refunds or credits may be issued according to the conditions below.

Cancellations

If you need to cancel a freight dispatch or pet delivery booking, please notify us immediately. Requests submitted within 24 hours of booking receive a full refund. Cancellations submitted after 24 hours or close to the pickup date may incur a cancellation fee to cover administrative and dispatch scheduling costs.

• Full Refund Eligibility: Written cancellation request submitted within 24 hours of initial booking confirmation.
• Partial Refund or Cancellation Fee: Requests made after 24 hours or when transport vehicles have already dispatched for pickup.

Transit Issues or Claims

While our transport team follows strict handling protocols for all freight and pet travel, unexpected incidents may arise. If a cargo damage or pet health issue occurs during transit, follow these steps to initiate a claim:

• Step 1: Inspect your cargo or verify pet condition upon delivery and document any visible concerns with photos and notes on the delivery receipt.
• Step 2: Contact our customer support team within 48 hours of arrival to file an incident report.
• Step 3: Submit required photos, signed Bills of Lading, or veterinary records to begin formal claims review.

Our standard transit insurance and pet travel protection cover verified transit issues. Additional valuation options can be added to your order prior to booking dispatch.

Delivery Delays

We aim to hit every target delivery window, but severe weather, traffic, or customs processing can cause unforeseen schedule shifts. We provide active status alerts during delays and work directly with clients to coordinate updated delivery arrangements.

• Delay Compensation: Requests for partial refunds or credits due to delays are evaluated individually. Deliveries delayed by more than 7 days beyond the initial estimated arrival date may qualify for service credit or a partial refund.

Non-Delivery Claims

If cargo or a pet delivery cannot be completed due to an operational failure on our part, we launch immediate recovery protocols. If a shipment is deemed unrecoverable or lost in transit, we issue a full refund of all associated transport fees alongside applicable insurance coverage.

Refund Process

Approved refund requests are processed within 7 to 10 business days. All refunds are issued directly to the original payment method used during booking. Applied promotional codes or discounts are non-transferable once refunded.

No Refund for Completed Services

Refunds will not be issued once transport services are fully rendered and sign-off is completed at destination. This applies to:

• On-time freight or pet delivery in good condition
• Successful drop-off at the confirmed destination address
• Rendered add-on options (e.g., expedited transport, specialty pet boarding, or custom handling)

Additional Services

Specialty add-ons like expedited freight shipping, temporary cargo storage, or extended insurance coverage are non-refundable once activated or rendered. Please verify all selected options with our team before confirming your order.

General Eligibility

Refunds are reserved for service non-fulfillment or issues directly governed by this policy. External factors beyond reasonable control—such as severe natural disasters, civil disruptions, or border blockades—do not automatically qualify an order for a full refund.

Contact Us

For questions regarding our Return and Refund Policy or to request booking modifications, reach out to our team:

• Email: info@swifttransitdelivery.com
• Online Support: Visit our website for live chat or submit an inquiry on our contact page.