Shipping and Delivery

Shipping Methods

We offer various shipping options to meet your specific needs, including open-air transport and enclosed transport. Open-air transport is a more economical option, where your vehicle will be securely transported on an open carrier. Enclosed transport provides extra protection, ideal for high-value or classic vehicles, as your car will be shipped inside a closed trailer.

Domestic Shipping

Our domestic shipping service is available across all 50 states in the U.S. With door-to-door delivery, we aim to provide you with the most convenient shipping option. Once you confirm your booking, we’ll arrange a pick-up time that works for you, and our professional drivers will safely transport your vehicle to the destination.

International Shipping

For international shipping, we handle both port-to-port and door-to-door delivery. Our global network allows us to ship vehicles from the U.S. to any country, and we ensure all legal requirements and customs regulations are met for a smooth delivery process. International shipments generally take longer than domestic ones, but we guarantee timely updates throughout the entire process.

Tracking Your Shipment

We understand how important it is for you to know where your vehicle is at all times. That’s why we provide a real-time tracking service for every shipment. You’ll receive updates from the moment your vehicle is picked up until it reaches its final destination. Our customer service team is always available to answer any questions and provide additional information if needed.

Vehicle Pickup and Delivery

We make the process as easy and stress-free as possible. After confirming your booking, we’ll arrange a pickup location that’s convenient for you. Our drivers will arrive at the designated time to pick up your vehicle. We inspect your car for any pre-existing damage and take photos to ensure that everything is documented.

On delivery, we conduct another inspection to verify that the vehicle arrived in the same condition it was picked up. If you’ve opted for door-to-door delivery, the vehicle will be brought directly to your specified address. If it’s a port-to-port shipment, we will deliver it to the nearest port, and you will be informed in advance about the pickup details.

Vehicle Protection and Insurance

We know how valuable your vehicle is, which is why we provide basic insurance coverage for all shipments. This insurance covers damage that might occur during transit, offering you peace of mind. For added protection, we offer premium insurance options to cover any potential issues more comprehensively. Be sure to ask us about our insurance options when booking your shipment.

Delivery Timeframe

Delivery times vary depending on the distance and method of transport. For domestic shipments, delivery typically takes 7-14 days, while international shipments may take 2-4 weeks. However, delivery times can be influenced by various factors such as weather, traffic, or border delays for international shipments. Rest assured, we will keep you informed about the status of your vehicle at all times.

Customs and Paperwork for International Shipping

Shipping a vehicle internationally involves navigating the complex world of customs regulations. We handle all necessary paperwork, including export/import forms, taxes, and other requirements specific to your destination country. Our team is experienced in international vehicle shipping and will ensure your car complies with all customs rules, minimizing any potential delays.

Preparation for Shipping

Before shipping your vehicle, it’s important to prepare it properly. Here’s a checklist of things to do before the pickup:

• Ensure your vehicle is clean and free of personal items.
• Remove any loose or aftermarket accessories that might get damaged.
• Make sure the gas tank is less than a quarter full to reduce weight.
• Document any existing damage with photos, especially if you’re shipping an older vehicle.
• Deactivate any alarm systems or security features that may interfere with transport.

Cost of Shipping

The cost of shipping your vehicle depends on several factors, including the shipping method, the distance, the type of vehicle, and the pickup and delivery locations. We offer competitive pricing and can provide you with an instant quote once we have the necessary information. Our goal is to provide excellent value for the level of service we offer.

Customer Support

Our dedicated customer support team is available to assist you throughout the shipping process. From booking your shipment to answering any post-delivery questions, we’re here to make the experience seamless. You can contact us via phone, email, or live chat for immediate assistance.

Final Thoughts

At Prime Auto Express, we take pride in offering a stress-free, reliable, and transparent shipping process. Whether you’re relocating across the country, sending your car overseas, or moving a specialty vehicle, we’ll make sure your car gets where it needs to be safely and on time.