📌 Frequently Asked Questions (FAQ)❓

We use climate-controlled, pet-safe vehicles staffed by experienced handlers who prioritize your puppy’s comfort, maintaining strict feeding, hydration, and exercise schedules throughout the journey.

Yes, you will receive real-time tracking along with regular photo and video check-ins, so you can monitor your puppy’s exact location and well-being every step of the way.

All puppies must have a valid health certificate issued by a licensed veterinarian, up-to-date vaccination records, and a clearance form ensuring they are fit for travel prior to departure.

We accept major credit and debit cards, secure online bank transfers, and verified electronic payment gateways to ensure a safe and smooth transaction.

Yes, a deposit is required upon booking confirmation to secure your preferred shipping dates and route, with the remaining balance due prior to dispatch.

No, all transport costs, route fees, and handling charges are detailed upfront in your initial quote with complete pricing transparency before you confirm.

You can cancel or reschedule your shipment up to 48 hours prior to the scheduled pickup time for a full refund minus a standard administrative processing fee.

If the recipient is unavailable at drop-off, our team will safely board the puppy at an approved partner facility while alternative delivery or return arrangements are organized.

Address changes can be requested up to 24 hours before pickup; however, modifications to the route may result in an updated shipping estimate.